Privacy Policy

1. Information We Collect

We collect personal information when you use our platform. This information helps us connect you with appropriate therapists and enhance your experience with our services. The types of information we may collect include:

• 1. Personal Identification Information:

  • Name

  • Email address

  • Phone number

  • Age or date of birth

  • Gender

  • Location (city/state)

• 2. Health Information:

  • Mental health history

  • Treatment preferences

  • Current emotional or mental health concerns (optional for clients)

• 3. Session Information:

  • Date and time of therapy sessions

  • Therapist notes (if applicable)

  • Communication details, including chat logs, video or audio recordings of sessions (with prior consent)

• 4. Technical Information:

  • IP address

  • Device type and browser

  • Cookies and tracking technologies for website functionality and user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Connecting clients with therapists based on your needs, preferences, and availability.

• To Improve User Experience: Personalizing your experience with our platform, analyzing usage patterns, and improving the functionality of the platform.

• To Communicate with You: Sending session reminders, updates about our services, and other relevant notifications related to your account or mental health support.

• For Legal Compliance: To comply with applicable laws and regulations, including any mandatory reporting requirements related to therapy sessions.

• For Research and Analytics: Conducting research to improve mental health services and platform performance.

3. How We Protect Your Information

We prioritize the confidentiality and security of your personal data. We implement a variety of technical and organizational security measures to protect your information, including:

• Encryption of sensitive data

• Secure access controls

• Regular system security audits

• Data storage on encrypted servers

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not share your personal information with third parties without your consent, except in the following cases:

• With Therapists: Your information is shared with therapists only for the purpose of providing the mental health services you requested. Therapists are bound by confidentiality agreements and are expected to maintain the privacy of your information.

• For Legal or Regulatory Compliance: We may disclose your personal information if required to do so by law or in response to legal processes, such as court orders, subpoenas, or to protect our legal rights.

• With Service Providers: We may engage third-party service providers (e.g., payment processors, hosting services) to assist in running the platform. These providers are obligated to keep your data confidential and secure.

• In Case of Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes.

5. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once the data is no longer needed, it will be securely deleted.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal data, subject to legal requirements and our retention policy.

• Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

• Withdraw Consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our platform may use cookies and similar tracking technologies to enhance your experience and gather information about how you interact with the site. Cookies help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our platform is intended for adults and is not designed to collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us, and we will take appropriate steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or by posting a prominent notice on our platform. The "Last Updated" date at the top of this Privacy Policy will be revised to indicate the most recent revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: